An In-Depth Overview: How Finfone's Communications Surveillance Solution Operates

 

5 Core modules
are ready for your needs

comms surveillance architecture

The latest Approach - AI Powered Unified Architecture

The Evolution of Communication Compliance: Why the Current Surveillance Must Shift

 

  • Communication channels

  • Integration layer

  • Unified data foundation

  • Rule and analysis

  • Compliance operations

    While many organizations successfully capture communication data, they often struggle to reconstruct it for evidentiary purposes. When business interactions span multiple channels—including messaging, voice, email, and meetings—establishing a clear narrative becomes increasingly difficult. Critical information is frequently fragmented or siloed, only revealing its full context when unified. Consequently, compliance teams face a recurring challenge: although the data exists, it cannot be easily synthesized into a comprehensive, auditable view.

How it works

Identify both internal and external parties
To address this, the platform implements a comprehensive identity model encompassing both internal and external participants. Internal identities are mapped directly to the organizational structure—incorporating departments, roles, and employment status—to ensure precise accountability. External identities are consolidated from system integrations, diverse communication streams, and manual entries, supported by robust merging and deduplication logic. By linking these disparate identifiers to specific individuals across all channels, the platform facilitates granular, person-centric analysis of all communication data.
Where It Applies
The unified identity model provides a standardized framework across all compliance functions, including rule application, surveillance, inspection, investigation, and querying. By consolidating fragmented identifiers, it ensures that communication records are filtered, analyzed, and interpreted through a person-centric lens, enhancing accuracy and oversight.
Outcomes
This enables clear and consistent attribution of communication activities,improves the accuracy of investigation and analysis, and ensures that compliance outcomes can be clearly explained and supported during audit and regulatory review.

How it works

Archive and strategy
The platform guarantees robust data retention by integrating rigorous data integrity validation with comprehensive retention governance. Communication data is captured continuously across all channels and systematically validated to ensure total completeness. Simultaneously, highly configurable retention policies empower organizations to define precise parameters for data preservation, archiving, and deletion. These settings can be managed at the individual channel level, ensuring seamless alignment with diverse and evolving regulatory requirements.
Outcomes
This approach ensures that communication records remain comprehensive and reliable for auditing and investigative purposes. Furthermore, it facilitates the precise reconstruction of events while maintaining strict adherence to regulatory retention, audit, and record-keeping standards.

How it works

Context
Reconstructing individual records within full conversations and events, establishing meaningful relationships
Consistency
Applying unified standards to interpret communication behaviors across channels and scenarios
Interpretability
Ensuring that all analytical outcomes can be clearly explained and supported
Outcomes
Once structured, communication data becomes the foundation for rule evaluation, surveillance, and inspection. It allows risk detection and analysis to operate consistently and at scale, while also supporting business-side insights such as behavioral trends and communication patterns.

How it works

Keyword Identification
Detects predefined keywords and sensitive terms within communication content
Pattern Identification
Identifies structured information such as contact details, identity data, and transaction-related elements
Tagging
Applies classification labels to communication records based on predefined conditions, supporting subsequent filtering and analysis
Semantic Recognition
Uses defined risk indicators to identify risk expressions that are not easily captured through rule-based matching It allows risk detection and analysis to operate consistently and at scale, while also supporting business-side insights such as behavioral trends and communication patterns.
Outcomes
Through continuous rule-based identification, compliance teams can efficiently locate risk-relevant communication records within large datasets. This improves operational efficiency while ensuring consistency and explainability in the identification process.

It empowers your regulator

数据结构化
AI plays a key role in transforming unstructured communication data into usable information. For example: • Speech recognition (ASR) converts voice recordings into searchable text • Optical character recognition (OCR) extracts text from images and attachments These capabilities make previously inaccessible data available for analysis
Behavioral Recognition and Monitoring
In certain scenarios, AI is used to identify behavioral patterns and communication characteristics. For instance, in video surveillance contexts, AI can assist in detecting specific behaviors or anomalies, helping to surface situations that may require further attention.
Semantic Analysis in Inspection
This helps identify more complex or implicit risk scenarios that may not be captured through rule-based methods alone. AI provides context and insight, but does not determine compliance outcomes.
Analytical Support in Investigation
In investigation, AI is used to support more advanced analysis, including: • multi-dimensional association and relevance analysis • identification of key stages within an event • early identification of potential risk signals These capabilities help narrow down large datasets and assist in reconstructing how an event developed over time It allows risk detection and analysis to operate consistently and at scale, while also supporting business-side insights such as behavioral trends and communication patterns.
Human-Led Decision Making
Across all stages, AI serves as an analytical aid rather than a decision-maker. Final judgments—particularly those related to risk or compliance—are always made by human professionals. This ensures that outcomes are: • context-aware • explainable to regulators • aligned with internal policies and governance standards This improves operational efficiency while ensuring consistency and explainability in the identification process.

Trade Recontruction

Fifone’s Trade Reconstruction solution automates the creation of comprehensive audit trails by unifying transactions, communications, market data, and news. Using AI and machine learning, our platform consolidates structured and unstructured data across all asset classes into a single view, streamlining compliance with just a few clicks.

  • Structured and Unstructured Data Ingestion including

    Voice and text communications, emails, meetings and 3rd party surveillance data

  • Communication Filtering

    Filter irrelevant data basing predefined criteria

  • Communication Matching

    Match specific transaction with the unique ID (condition)

  • Reconstruction adjustment

    Manually fine tuning the final outcome
 

申请试用

Report

Every regulatory analysis task generates a structured report that comprehensively documents the scope, review methodology, and final outcomes. These reports enable organizations to reconstruct the review process, facilitate internal validation, and address regulatory inquiries with transparent, defensible evidence.

 
 

30 天免费试用

Please don't hesistate to apply for free trial for our Comms Surveillance trading turrets.

联系我们

立即申请

我适合哪种交易终端？

  • 业务上需要多少条经纪人线路？
  • 是否有高频电话业务需求？
  • 设有多个销售团队，且存在跨团队协作需求。
  • 是否需要汇总已成交订单，用于 KPI 考核与业务分析？
选择适合您的交易终端

为什么选择收易？

更智能的平台
打造高端交易通信生态体系，支持云端或本地私有化部署；依托全系列 FF 平台套件，深度融合自研专属 FF 人工智能能力。
一站式产品组合
我们提供一体化创新交易通信解决方案，涵盖高端通信平台、合规录音及全流程监管合规服务。
成熟的交付方案
深耕电信与交易室领域二十余年，凭借成熟的支持技术和专业的服务，为客户提供优质的解决方案。我们始终坚守研发投入与持续创新的初心，夯实企业核心发展根基。