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Interactions Recording
Widely deployed for a variety of business or organizations including Finance, Public Safety, Government etc. during the past twenty years
For the following reasons, including: Audience awareness, Quality assurance, Better sales, Training aids, Performance reviews, Liability, Compliance, Profit enhancement, call recording is a critical part of customer interactions management. Call recording can't prevent mistakes, but it can certainly rectify or remedy some.
We offers you a customer requirement oriented call recording solution which is adapted to all kinds of telephony interfaces including: Analog trunk / extension, digital trunk (ISDN BRI / PRI, E1 / T1), digital extensions, VoIP trunks / extensions, as well as discrete radios and trunked radios.
After many years‘ exposure on customer sites around the world, Finfone's Interactions recording solution have been broad, deep, well recognized
happy users
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Applications
SEARCH & REPLAY
Leverage robust transcription capabilities and advanced metadata search, complemented by seamless playback through our integrated Media Player.
Live Monitor
Monitor and listen to calls during audio conversation
EVENT RECONSTRUCT
Construct a comprehensive visual timeline of events and replay recordings either sequentially or concurrently for enhanced analysis.
QUALITY MANAGEMENT
Identify emerging trends and assess specific employee training requirements.
Avability
Continuous self-diagnostics for major operation modules like Database Operation, system hardware, storing and backup device etc.
Security
Comply with PCI-DSS, MiFID II GDPR industrial regulations,